Professional Exam Prep

Refund Policy

Last updated: September 6, 2026

CPCM Exam Prep provides paid digital access to online educational materials. Payments are processed by Paddle, our Merchant of Record. This Refund Policy should be read together with Paddle's applicable buyer terms, refund procedures, and any mandatory consumer rights that apply to the purchaser.

Refund Requests

Users may contact Professional Exam Prep within 7 days of purchase to request review of a refund, particularly where there is an access problem, duplicate or incorrect charge, or other legitimate purchase issue.

Digital Content Use

Because access to CPCM Exam Prep is delivered digitally and may provide immediate use of the question bank, simulations, explanations, analytics, and exports, refund eligibility may take into account the extent to which the service has already been accessed or used, except where applicable law provides otherwise.

Paddle as Merchant of Record

Paddle processes purchases and may administer transaction-related refund requests in accordance with its buyer terms and policies. Professional Exam Prep may also review support requests and provide information relevant to resolving a refund or access issue.

Approved Refunds

When a full refund is approved and processed, paid access to the corresponding CPCM Exam Prep purchase may be revoked. The account may retain non-paid account information or study records where necessary for legitimate operational, security, legal, or recordkeeping purposes.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace refund, cancellation, withdrawal, or other consumer rights that cannot legally be waived under applicable law.

Contact

Refund and access questions may be sent to denyzia1@gmail.com.